FAQ

Krafto is a sustainable brand by Buffindia Receptacles Pvt. Ltd., focused on handcrafted, upcycled products made from recycled waste like cigarette butts, used soaps, and more. Each product is a symbol of eco-conscious design and social impact.

We currently ship pan-India. Shipping is handled by trusted courier partners, and delivery typically takes 4–8 business days, depending on your location.

Currently, we do not offer COD. All orders must be prepaid via our secure payment gateway.

Once your order is shipped, you will receive a tracking link via email or SMS. You can also contact our support team if you need assistance. Also, you can track from the Order Tracking Page

We only accept returns if the product is damaged, defective, or incorrect. Return requests must be raised within 5 days of delivery, and an unboxing video or photo proof is mandatory

Refunds, once approved, will be credited to your original payment method within 5–7 business days.

Yes! We provide customized sustainable gifting solutions for corporates, NGOs, and events. Contact us at support@krafto.shop for proposals.

Krafto offers upcycled Diya Stands, sustainable home décor, eco-friendly festive kits, and recycled utility gifts — all made with love, purpose, and social impact.

Our products are handcrafted by women artisans and upskilled workers as part of our mission to empower communities while saving the planet from waste.

Absolutely. All products go through a thorough cleaning, upcycling, and quality check process, and are certified under relevant ISO and GRS standards.